Refund policy

RETURNS:

Web Returns
Kama Sutra products have been created to bring you joy. If you decide against a product you purchased from kamasutra.com, we will gladly accept your unopened returned items for exchange or refund. A restocking fee may be incurred in some cases.

Refund Policy
Should you purchase an item from kamasutra.com and be dissatisfied, we will accept returns if received within 60 days of original purchase date. To qualify for a refund, items must be received unopened and unused by Kama Sutra within 30 days of the original purchase date. If an item is returned after 30 days of original purchase date, but not more than 60 days or has been opened, Kama Sutra will offer a return for exchange only. Note: Kama Sutra will exchange your items one time per order. Further exchanges on the same order will accrue shipping charges.

Refunds will be issued within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

To return or exchange merchandise
When returning any part of your order we ask that you kindly package the merchandise securely to prevent damage in transit and return it to the address below. We will promptly exchange or refund your order based on the date in which it is received by our warehouse. If your return is eligible for a refund, the refund will be issued back the same credit card account in which your order was placed. If you would prefer to receive an exchange please let us know which item of equal value that you wish to receive. Note: Kama Sutra will exchange your items one time per order. Further exchanges on the same order will accrue shipping charges.

*Please note: Kama Sutra does not offer a refund for shipping & handling fees.

Please ship returns to:
Kama Sutra Web Returns
5260 Kazuko Ct.
Moorpark, CA 93021
RA #: KSWEB

*Please include a copy of your invoice and the reason for the return.

Merchandise Damaged in Transit
If your merchandise is damaged in transit, please notify us immediately by calling 1.800.778.7921. Save the merchandise and original packaging it arrived in so that we can arrange for a pick-up and replacement.

Order is Incorrect
Please save the box and packaging your order was received in and notify us immediately by calling 1.800.778.7921. We will promptly make the arrangements to send you a replacement and, if necessary, a pick-up by UPS.

Order Changes & Cancellations
If you'd like to cancel or make a change to your order, please notify us as soon as possible by calling 1.800.778.7921. Please keep in mind that our order fulfillment system is designed to ship orders as quickly as possible. Therefore, changes will not be able to be made once an order has shipped from our warehouse, and full charges will apply.