Product I received was clearly a "USED" item not in original packaging. KS used deceitful advertising. It claimed that they were "brand new" in box and due to excess supply. They are refusing me a refund.
Hi Nancy, we're sorry for the confusion, and we understand why the packaging raised concerns. To clarify: these units were produced as Testers for our retail partners, which is why they don't arrive in factory-sealed retail boxes and why each is marked 'Tester' on the handle. Your unit is 100% new and never used. Every Tester is individually quality-checked in our warehouse before shipping, and each carries our full 2-year limited warranty. We've also updated our product description to make the packaging clearer for future customers. If you have any trouble operating your wand, please reach out and we'll gladly help or address it under warranty.
Plugged it in as soon as I got it waited a few days and it won’t start at all won’t even light up when plugged in. DO NOT BUY THIS
I love this toy it’s perfect I’n every way ! Very quiet
AMAZING, something you will never want to put down. We enjoy always having toys to play and explore with and the more tools the better


