Terms of Service

SHIPPING:

Shipping Specials

We appreciate your order with us, and to show our appreciation we offer FREE Shipping on all orders over $25. (Within the United States, does not apply to priority shipment orders.) How Are Kama Sutra Products Shipped? We understand that your purchase with us is personal; that's why all shipments from kamasutra.com will arrive to you in a plain brown box with the abbreviated return address of KSCD.

 

Standard Shipping Charges

Orders shipped via Standard Shipping typically arrive within 4-7 business days (Monday through Friday, not including holidays). Please allow up to 14 business days for shipments to A.P.O and F.P.O. addresses. Shipping charges will be calculated based on the total weight of the items purchased. All calculations are made in live time via UPS United States.

*Shipping and Handling applies to each shipping address.

Delivery

Orders placed Monday through Friday (not including holidays) before 2:00pm PST/5:00pm EST will be shipped the same day. Orders placed after 2:00pm PST/5:00pm EST will be shipped the following business day (Monday through Friday, not including holidays.)

*Rush Delivery is not available for U.S. Territories, P.O. Boxes, A.P.O. or F.P.O. addresses, and certain remote locations. Shipping to these locations will be handled through USPS (United States Postal Service).

Shipping Carriers

USPS (United States Postal Service) California Resident? Add 8.25% Sales Tax. All products are shipped from Ventura County.


RETURNS

Web Returns Kama Sutra products have been created to bring you joy. If you are unhappy with the products you purchased from kamasutra.com, we will gladly accept your returned items for exchange or refund.

Refund Policy

Should you purchase an item from kamasutra.com and be dissatisfied, we will accept returns if received within 60 days of original purchase date. To qualify for a refund, items must be received by Kama Sutra unopened and unused within 30 days of the original purchase date. If an unopened item is returned after 30 days of original purchase date, but not more than 60 days , Kama Sutra will offer a return for exchange only. Note: Kama Sutra will exchange your items one time per order. Further exchanges on the same order will accrue shipping charges.

Refunds will be issued within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

To return or exchange merchandise

When returning any part of your order we ask that you kindly package the merchandise securely to prevent damage in transit and return it to the address below. We will promptly exchange or refund your order based on the date in which it is received by our warehouse. If your return is eligible for a refund, the refund will be issued back the same credit card account in which your order was placed. If you would prefer to receive an exchange please let us know which item of equal value that you wish to receive. Note: Kama Sutra will exchange your items one time per order. Further exchanges on the same order will accrue shipping charges.

*Please note: Kama Sutra does not offer a refund for shipping & handling fees.

Please ship returns to:

Kama Sutra Web Returns
2151 Anchor Court
Thousand Oaks, CA 91320.
RA #: KSWEB
*Please include a copy of your invoice and the reason for the return.

Merchandise Damaged in Transit

If your merchandise is damaged in transit, please notify us immediately by calling 1.855.526.2788. Save the merchandise and original packaging it arrived in so that we can arrange for a pick-up and replacement. Order is Incorrect Please save the box and packaging your order was received in and notify us immediately by calling 1.855.526.2788. We will promptly make the arrangements to send you a replacement and, if necessary, a pick-up by UPS.

Order Changes & Cancellations

If you'd like to cancel or make a change to your order, please notify us as soon as possible by calling 1.855.526.2788. Please keep in mind that our order fulfillment system is designed to ship orders as quickly as possible. Therefore, changes will not be able to be made once an order has shipped from our warehouse, and full charges will apply.


PRIVACY

The Kama Sutra Company takes the protection and proper use of your personal information very seriously. We respect your privacy, and take great care to safeguard information in our possession.

Kama Sutra does not share customer information (including e-mail addresses) with any outside sources unless, as may be necessary from time to time, in the process of providing you with special offers, information, etc., about our company. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of The Kama Sutra Company or as required by law.

The Kama Sutra Company is happy to provide further details of our privacy policies. For additional information regarding our online privacy policy, please e-mail us at info@kamasutra.com